Return Policy

This Return Policy applies to products offered by Stunningchenergy through stunningchenergy.world, including digital audio tracks and downloadable pacing guides.

Digital Products

Because digital files can be copied after delivery, returns are assessed case by case. If you experience a technical issue preventing access, contact us within 14 days of purchase confirmation with your order reference.

Eligible Situations

• File corruption or failed download after verified payment
• Duplicate charge or incorrect product delivered
• Material not as described on the products page at time of purchase

Non-Returnable Situations

• Change of mind after successful download or streaming access
• Incompatibility with a device that met stated requirements
• Failure to use safety guidance while walking outdoors

How to Request a Return or Refund

Email help@stunningchenergy.world or use our contact form. Include your name, purchase date, product name, and a brief description of the issue.

Processing Time

We aim to respond within five business days. Approved refunds are issued to the original payment method where possible.

Consumer Rights

Nothing in this policy limits rights you may have under the Australian Consumer Law for products that fail to meet consumer guarantees.

Physical Materials

If we offer printed items, separate shipping and return instructions will be provided at purchase. Unopened items may be returned within 14 days where stated in your order confirmation.